Tuesday, May 19
9:30-10:30 a.m.

The Customer Rules—Complaint Handling That Results in Satisfied Customers (maybe not happy, but satisfied)

The point is, every time a customer comes into contact with your business, whether in person, on the phone, or on the website, it is a moment of truth. Your reputation is about to get either better or worse. If you do something to tick off your customer at that moment of truth, you can bet hers won’t be the only business you lose. Do something that adds value at the moment of truth, and he will look forward to coming back and will tell others about you. Do something that adds value and stun customers with your sincere, thoughtful, friendly, resourceful service so that she goes straight to her computer to tell the world. Satisfied customers are the best marketing staff you can possibly have. So how do we get there?

Patty Meyer
Corporate Training and Development Senior Business Manager
Behr Process Corporation

With over 20 years of experience training and development, Patty is committed to designing and delivering customized training to satisfy the needs of the company. Patty has excellent communication, presentation and interpersonal skills that are leveraged to develop the specific training needs for our company. The bottom line is to build excitement and fun into training to engage employees.

Responsible for designing, supporting, implementing and facilitating employee training at all levels throughout the company including international. Patty is a skilled facilitator practiced in both classroom- and webinar-based delivery.